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+31 (0)6 248 558 92
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Frequently asked questions
What are the shipping costs for my DotDotDo®?
Within the Netherlands, we ship your DotDotDo® for free on orders over €250! For orders below that amount, there’s a €7 shipping fee. During checkout, you’ll see exactly what your total costs are.
In which countries do you deliver?
Right now, we only deliver within the Netherlands! Living elsewhere? Drop us a message, and we’ll figure out the possibilities together.
Can I change or cancel my order?
Changed your mind? No worries! Just get in touch with us as soon as possible. As long as your DotDotDo® hasn’t been assembled yet, we can change or cancel it free of charge. Custom DotDotDo®s can’t be modified or canceled once they’ve been assembled.
Can I return my DotDotDo®?
Every DotDotDo® is custom-made just for you in the size you choose. It’s truly bespoke. Since we can’t resell a DotDotDo® made specifically for you, returns aren’t really possible. More info can be found in our terms and conditions.
Can I order a DotDotDo® for my business?
Absolutely! DotDotDo® is perfect for all sorts of business environments. For business orders, it’s best to contact us directly. Orders of €250 or more can be invoiced on a pro-forma basis (prepayment required). Just send us an email with your business details and needs, and we’ll sort it out quickly and easily.
Help, I’m missing a dot! What now?
Oh no! Don’t worry, we’ve got you covered. Just send us a message with your order number and a quick description of what’s missing, and we’ll make sure you’re all set.
Is it possible to order extra hanging materials?
Of course! Need extra mounting dots? Get in touch with us, and we’ll make sure they get to you as quickly as possible.
Do you offer DotDotDo® gift cards?
How great that you want to gift someone some colorful peace with a DotDotDo® gift card! Just send us a message with the amount you want, and we’ll make sure you receive the gift card (digitally) ASAP.
How long does it take to put together a DotDotDo®?
Assembling your DotDotDo® is super easy! With the layout plan included in your order, you’ll know exactly where each dot goes. Plan for about 10 minutes per 100 dots. So if your design has 300 dots, you’ll have it done in just 30 minutes. No tools needed, just a touch of creativity!
How do I hang my DotDotDo®?
Thanks to our clever hanging system, it’s a breeze to hang up! Your DotDotDo® comes with our special mounting dots: double-sided sticky dots that you can easily remove without leaving any marks on your wall. Your order includes clear instructions and all the materials you need. Hanging your DotDotDo® is easy, no drilling required!
How do I clean my DotDotDo®?
We recommend cleaning your DotDotDo® with a lint roller, small brush, or a well-wrung damp cloth. You can also gently use a soft vacuum brush. Avoid using cleaning products – a simple dusting usually does the trick!
What is a DotDotDo® made of?
Each DotDotDo® is made of high-quality, 9 mm thick acoustic felt. This sustainable material is partly made from PET recycled bottles, is durable, colorfast, and has great acoustic damping properties.
What does your acoustic felt look like?
Our acoustic felt has a soft, sturdy texture that reminds you of traditional wool felt. It has that natural charm, but with a sleeker, more refined finish. It is 9mm thick, feels great to the touch, and has a matte look. And because it is mostly made from recycled materials, it not only looks beautiful but is also good for the planet! Perfect for those who love sustainability and style.
What are the acoustic properties of a DotDotDo®?
DotDotDo® isn’t just pretty – it’s also quiet. Thanks to its smart design and acoustic felt, a DotDotDo® absorbs up to 50% of ambient sound. Perfect for creating peace in any space.
Where do you produce your dots?
We produce everything locally, right here in the Netherlands. This way, we keep things close, quality high, and our ecological footprint small.
DDD
Finally an acoustic solution that actually looks beautiful. Really happy with it!
Viktoria
I love how I could use my own photos in such a unique design!
Mark
Everyone who walks in asks where that cool wall decoration is from 😊
Sophie